Refund Policy

Effective: August 30, 2026

This is an English translation provided for convenience. In case of any conflict, the Korean version prevails.

muit (the “Company”) handles payment cancellations and refunds for heywavv paid services as follows, in accordance with applicable laws including the Act on Consumer Protection in Electronic Commerce and the Content Industry Promotion Act of Korea.

1. Structure of Paid Services

heywavv’s paid services are auto-renewing subscription plans (PRO, STUDIO), billed monthly or yearly. Each payment provides one month (monthly billing) or one year (yearly billing) of access from the payment date, and renews automatically on the same cycle unless canceled.

2. Full Refunds

If you request a refund within 7 days of payment and have not used the Service (no track processing) in that billing cycle, we refund the full amount.

3. When Withdrawal Is Restricted

heywavv’s processed audio is digital content produced individually per user order. If you have processed one or more tracks in the billing cycle, withdrawal may be restricted under applicable law (Article 17(2) of the Korean E-Commerce Act) given that the digital content has already been delivered. We give notice of this before payment and through this policy.

4. Refunds Due to the Company’s Fault

If track processing fails to be delivered properly due to the Company’s fault (such as service errors or outages), we will re-process it free of charge, or, at your request, refund the amount corresponding to the outage period or undelivered portion.

5. Canceling Your Subscription

You can cancel anytime; billing stops from the next billing date. If paid time remains, you keep access until the end of that period. For monthly billing, no separate refund is provided for the remaining period except in the cases described in Sections 2 and 4.

6. Mid-Term Refunds for Yearly Billing

If you paid yearly and request a refund during the subscription period, we refund the amount paid minus the value of the time already used. Time used is counted in months from the start date to the refund request date (any partial month counts as one month), charged at the regular monthly price without the yearly discount. Access ends when the refund is issued.

7. Payments by Minors

If a minor pays without the consent of a legal guardian, the minor or the guardian may cancel the payment.

8. How to Request a Refund

Request refunds by email (muit@muit.kr). We process requests within 3 business days of receipt. Refunds are made by canceling the charge on the original payment method; if that is not possible, we will arrange an alternative method with you.